To Our Valued Clients,
We are here to help people and businesses prosper in good times and be resilient in bad times. With the recent escalation of the COVID-19 outbreak and the significant disruption to us all, we wanted to reassure you that the continuity of our services to clients and the safety of our staff have been and will remain our top priorities. We understand that this pandemic is challenging you in ways never imagined and stress levels are high.
At this time of change, we understand the important role that LOGIX plays in keeping you connected to your employees and your customers, all while helping your business continue to move forward. We take this commitment seriously and are doing what we need to do to serve you.
What we are doing to maintain continuity for our customers:
- Although there are no current impacts on our operation, we are monitoring our network and systems very carefully and have existing emergency response plans in place to mitigate any impacts and manage the increased demand for enhanced capacity.
- To ensure continuity for our customers, we’re reminding clients of our “work-from-home options” equipping clients and team members with tools to work remotely so they can stay fully connected, and continue to support our customers on a prioritized basis.
What we are doing to protect our staff & guests:
- As a provider of essential services, we are fortunate to have a group of exceptionally committed team members who continue to provide support and continuity to our customers. LOGIX has adopted all recommended safety precautions and has transitioned our team to work from home using the same solutions that we are recommending to our clients and partners.
- To protect yourself and others, we ask that anyone who is feeling unwell refrain from visiting us so that together we can ensure a safe and comfortable environment for everyone.
This is a fast-moving situation, and no service provider can claim that it is “business as usual”. We take pride in being able to step up to serve and advise our clients through the current challenges. For over 30 years, LOGIX has been supporting our customers’ business communication and IT needs. We want to assure you that our business continues to operate efficiently and fully. We are prepared to support both your ongoing needs, as well as any new requirements encountered.
We truly value your partnership and will continue to provide the necessary support during this challenging time. We have taken, and will continue to take, all measures as recommended by the public health authorities to safeguard the well-being of our clients and all of our team members.
Any inquiries you may have for technical support can be addressed to our Support Desk (416-742-7000, extension 723; firstname.lastname@example.org). Sales inquiries can be directed to our Sales Team (416-742-7000, extension 720; email@example.com).
Thank you for your continued partnership during this unprecedented period.
Stay safe and healthy,
The LOGIX Team