Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Logix Data Products Inc. is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

We will notify customers of this through a notice posted on our premises and include this on our website

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Logix will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on our website, along with a notice on our doors.


Logix will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained: Sales associates, managers, customer service representatives. This training will be provided to staff as part of their employment terms.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing our offices.

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Logix Data Products Inc. provides goods and services to people with disabilities can e-mail us, call us, or contact us through our website.

All feedback, including complaints, will be submitted to our Customer Service Team to review and make recommendations. Customers can expect to hear back in 30 days.

Notice of Availability

Logix Data Products Inc. will notify the public that our policies are available upon request by posting our Accessible Customer Service Plan, on our website, and by posting a notice in the front of our office.

Modifications to this or other policies

Any policy of Logix Data Products Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.